FAQ

At AIGUAVIDA LTD, we understand that choosing the perfect cake stand or porcelain plate often comes with questions. Here, we have gathered answers to the most common queries—written with the same care and refinement we place into every product.

1. Do you offer free shipping within the UK?

Yes. All orders within the United Kingdom enjoy complimentary delivery. No minimum spend is required.

2. What about international shipping?

For customers outside the UK:

  • A flat fee of £13 applies.

  • Orders above £180 qualify for free international shipping.
    Delivery usually takes 7–15 business days, depending on destination.

3. How long does delivery take within the UK?

UK orders are typically delivered within 3–6 business days once dispatched. A tracking number will be provided for your convenience.

4. Can I return or exchange an item if I change my mind?

Absolutely. We offer 30 days of free returns and exchanges. Items must be unused, in their original condition, and safely repacked. Once approved, a refund will be issued to your original payment method.

5. What if my item arrives damaged?

In the rare event that an item arrives damaged or faulty, please contact us immediately at info@aiguavidaltd.shop with photographs of the product and packaging. We will arrange a replacement or full refund.

6. What materials are your products made from?

Our collection includes:

  • Bone china – known for its delicate translucency and strength.

  • Silver-plated designs – polished for timeless sophistication.

  • Gilded cake tiers – finished with a classic golden touch.
    Each piece is carefully sourced for both elegance and durability.

7. How should I care for my cake stand or porcelain plate?

  • Bone china: Hand-wash with mild soap and soft cloth; avoid abrasive cleaners.

  • Silver-plated items: Polish occasionally with a silver cloth to maintain shine.

  • Gilded stands: Handle with care; avoid prolonged exposure to moisture.

8. Do you accept bulk or event orders?

Yes, we warmly welcome inquiries for weddings, corporate events, and other celebrations. Please contact us directly for bespoke assistance.

9. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. All transactions are processed securely.

10. How can I contact customer support?

You may reach us via:
📧 Email: info@aiguavidaltd.shop
📞 Phone: +44 2087 189806
Our customer care team is available Monday to Friday, 9:00 – 18:00 (GMT).

Closing Note

If your question has not been answered here, please don’t hesitate to get in touch. At AIGUAVIDA LTD, every inquiry is welcomed, and every customer is valued—because the finest service is as essential as the finest porcelain.

✨ AIGUAVIDA LTD – Where questions meet thoughtful answers, and service meets elegance.